Measuring Team Performance

Learn how team measurement works, why and how you do it, and how to apply it to specific functions such as sales, operations, and finance.

Introduction

• Understanding performance metrics and measurement
• How to think about measurement

1. Understanding Measurement

• Evaluating the value chain
• Quantitative vs. qualitative measures
• Products vs. services measurement
• Creating your own measures
• Absolutes, ratios, trends, and variances
• Measurement tools

2. Creating Your Product

• R&D performance
• Product development performance

3. Building and Delivering Your Product

• Procurement performance
• Inbound logistics performance
• Manufacturing operations performance
• Outbound logistics performance
• Service delivery performance
• Quality performance

4. Marketing and Selling Your Product

• Marketing performance
• Sales performance
• Account management performance
• Pricing performance

5. Supporting and Servicing Your Product

• Customer support performance
• Service and repair performance

6. Managing Company Infrastructure

• Executive management performance
• Strategic planning performance
• Finance performance
• Legal performance
• Facilities performance
• IT performance
• HR performance

7. Measuring Results

• Building reports and dashboards
• Measurement processes and practices

Conclusion

• Steps to building measurment competency