Measuring Team Performance

Offered By: LinkedIn Learning

Tags

Operations Management Courses Product Development Courses Performance Measurement Courses Supply Chain Management Courses Key Performance Indicators Courses

Course Description

Overview

Learn how team measurement works, why and how you do it, and how to apply it to specific functions such as sales, operations, and finance.

Syllabus

Introduction

Understanding performance metrics and measurement
How to think about measurement

1. Understanding Measurement

Evaluating the value chain
Quantitative vs. qualitative measures
Products vs. services measurement
Creating your own measures
Absolutes, ratios, trends, and variances
Measurement tools

2. Creating Your Product

R&D performance
Product development performance

3. Building and Delivering Your Product

Procurement performance
Inbound logistics performance
Manufacturing operations performance
Outbound logistics performance
Service delivery performance
Quality performance

4. Marketing and Selling Your Product

Marketing performance
Sales performance
Account management performance
Pricing performance

5. Supporting and Servicing Your Product

Customer support performance
Service and repair performance

6. Managing Company Infrastructure

Executive management performance
Strategic planning performance
Finance performance
Legal performance
Facilities performance
IT performance
HR performance

7. Measuring Results

Building reports and dashboards
Measurement processes and practices

Conclusion

Steps to building measurment competency

Taught by

Mike Figliuolo

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