Measuring Business Performance

Learn why performance measurement is critical and find out how to fix or develop business metric systems that align with your business goals.

Introduction

• Measuring business performance

1. Basics of Measuring Business Performance

• Why companies measure
• Performance measurement terminology
• What should my company measure?

2. Developing a Metric

• Characteristic of a good metric
• Additional considerations in developing good metrics
• The four types of data analytics

3. Systems of Metrics

• Three categories of performance measurement
• Measuring performance with a map
• Evaluating a system of metrics

4. Performance Measurement Tools

• Using scorecards to measure and manage performance
• Dashboard and data considerations when measuring business performance

Conclusion

• Next steps