Managing Up, Down, and Across the Organization

Learn how to effectively manage perceptions and decisions at all levels, including your boss, your colleagues, and your direct reports.

Introduction

• Managing from wherever you are

1. Getting Started

• Why does managing up, down, and across matter?
• Is it managing or influencing?
• Moving beyond positional power to manage
• Foundational skills for managing up, down, and across

2. Managing Up

• Managing up to the personality, not the position
• Understanding what is important to your manager
• Building a relationship with your boss
• Understanding your manager's style
• Saying no (to your boss)
• Managing up from a distance

3. Managing Across

• Building relationships and trust with peers
• Seeing your role in the bigger picture
• Being ethically visible

4. Managing Down

• Establishing trust and safety with direct reports
• Setting clear expectations with direct reports
• Creating consistent communication with direct reports
• Manage, lead, or influence?

Conclusion

• Influencing others with intention