Management Excellence at Microsoft: Model, Coach, Care

Learn the management framework—Model, Coach, Care—applied by one of the world's most admired companies.

Introduction

• The meaning of manager
• Management at Microsoft

1. Microsoft Manager Culture

• Being a manager at Microsoft
• What managers do

2. Model

• The three practices of modeling
• Living culture
• Embodying values
• Leadership principles

3. Coach

• The three practices of coaching
• Defining team objectives and outcomes
• Enabling success across boundaries
• Helping teams adapt and learn

4. Care

• The three practices of caring
• Appealing to and retaining great talent
• Knowing your team member's capabilities and aspirations
• Investing in the growth of others

Conclusion

• Next steps