Learning System Center 2016 Service Manager

Get started with System Center 2016 Service Manager (SM). Learn how SM helps you implement, track, and support IT service requests and enterprise incident and problem management.

Introduction

• Welcome
• What is System Center 2016 Service Manager?
• What you need to know

1. Service Manager (SM) Architecture

• SM overview
• SM management and data warehouse servers
• SM connectors

2. Service Manager Installation

• Install the SM management server
• Install the SM data warehouse server
• Explore the SM console
• Install the Self-Service Portal
• Explore the Self-Service Portal

3. Configuring Service Manager

• Configure the Active Directory connector
• Configure the Configuration Manager connector
• Configure the Orchestrator connector
• Create and manage configuration items
• Configure a service level objective
• Configure incident, problem, and change request settings
• Configure notification settings

4. IT Service Management

• Create an incident
• Create a problem
• Create a change request
• Create a compliance baseline workflow
• Service Catalog overview
• Publish a service offering to the Self-Service Portal

Conclusion

• Next steps