YoVDO

Learning Salesforce for Admins

Offered By: LinkedIn Learning

Tags

Salesforce Administration Courses Customer Relationship Management Courses Salesforce Courses Data Management Courses User Management Courses AppExchange Courses

Course Description

Overview

Learn how to streamline the setup, functionality, task workflow, management, and administration of Salesforce for your organization.

Syllabus

Introduction
  • Managing a CRM for your company
1. Getting Prepared
  • Customer 360 products
  • Salesforce editions and releases
  • Salesforce resources
  • Transition to lightning experience
  • Salesforce inspector
  • AppExchange
2. Organizational Setup
  • Preparing for a Salesforce rollout
  • Navigating setup
  • Key setup configurations for administrators
  • Working with locale settings
  • Setting up IP ranges
  • Setting up duplicate management
3. User Management
  • Managing users
  • Troubleshooting user login issues
  • Configuring search settings
  • Complying with GDPR
4. Managing Objects and Relationships
  • Object manager and schema builder
  • Creating custom objects
  • Standard and custom fields
  • Setting up object relationships: Lookup vs. master-detail
  • Updating page layouts
  • Creating custom tabs
  • Customizing a lightning record page and home pages
  • Custom buttons and links
  • Customizing sales processes and paths
  • Disabling caching
5. Working with Salesforce
  • Creating global actions
  • Creating object-specific quick actions
  • Assignment and escalation rules
  • Managing leads and opportunities
  • Managing accounts and contacts
  • Sharing calendars
  • Using campaigns
  • Using email templates
  • Troubleshooting queues
  • Defining products and price books
  • Using collaborative forecasting
  • Troubleshooting reports and dashboards
Conclusion
  • Continuing your Salesforce knowledge

Taught by

Christopher Matthew Spencer

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