Learning Salesforce for Admins
Offered By: LinkedIn Learning
Course Description
Overview
Learn how to streamline the setup, functionality, task workflow, management, and administration of Salesforce for your organization.
Syllabus
Introduction
- Managing a CRM for your company
- Customer 360 products
- Salesforce editions and releases
- Salesforce resources
- Transition to lightning experience
- Salesforce inspector
- AppExchange
- Preparing for a Salesforce rollout
- Navigating setup
- Key setup configurations for administrators
- Working with locale settings
- Setting up IP ranges
- Setting up duplicate management
- Managing users
- Troubleshooting user login issues
- Configuring search settings
- Complying with GDPR
- Object manager and schema builder
- Creating custom objects
- Standard and custom fields
- Setting up object relationships: Lookup vs. master-detail
- Updating page layouts
- Creating custom tabs
- Customizing a lightning record page and home pages
- Custom buttons and links
- Customizing sales processes and paths
- Disabling caching
- Creating global actions
- Creating object-specific quick actions
- Assignment and escalation rules
- Managing leads and opportunities
- Managing accounts and contacts
- Sharing calendars
- Using campaigns
- Using email templates
- Troubleshooting queues
- Defining products and price books
- Using collaborative forecasting
- Troubleshooting reports and dashboards
- Continuing your Salesforce knowledge
Taught by
Christopher Matthew Spencer
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