Leading a Customer-Centric Culture

Offered By: LinkedIn Learning

Course Description

Overview

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Syllabus

Introduction

Get employees obsessed with service
What to know before watching this course

1. Customer Service Vision

Guide employees with a vision
Write a customer service vision
Engage employees with the vision

2. Organizational Alignment

Assess organizational alignment
Set good goals
Hire for culture fit
Train for culture
Empower employees
Be a culture leader

Conclusion

Next steps

Taught by

Jeff Toister

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