YoVDO

Leading a Customer-Centric Culture

Offered By: LinkedIn Learning

Tags

Customer Service Courses Leadership Courses Goal Setting Courses Organizational Culture Courses Employee Engagement Courses Customer Experience Courses Employee Training Courses

Course Description

Overview

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Syllabus

Introduction
  • How to create a customer-centric culture
1. Customer Service Vision
  • Characteristics of a customer-centric vision
  • How to write a customer service vision
  • How to engage your employees with the vision statement
2. Organizational Alignment
  • How to align your business to a customer service vision
  • How to set goals that build a customer-centric culture
  • How to hire for culture fit to support the company vision
  • How to train employees to achieve a customer-centric culture
  • How to empower employees for customer-centricity
  • How to be a customer-focused leader
Conclusion
  • Continually build your customer-centric culture

Taught by

Jeff Toister

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