Leading a Customer-Centric Culture

Offered By: LinkedIn Learning

Course Description

Overview

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Syllabus

Introduction

How to create a customer-centric culture

1. Customer Service Vision

Characteristics of a customer-centric vision
How to write a customer service vision
How to engage your employees with the vision statement

2. Organizational Alignment

How to align your business to a customer service vision
How to set goals that build a customer-centric culture
How to hire for culture fit to support the company vision
How to train employees to achieve a customer-centric culture
How to empower employees for customer-centricity
How to be a customer-focused leader

Conclusion

Continually build your customer-centric culture

Taught by

Jeff Toister

Related Courses

Understanding Customer Experience
Karlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera