Leadership through Feedback

Learn the art of giving and receiving feedback, in order to be an effective leader and create a culture of open communication.

Introduction

• Mastering the art of feedback

1. What Exactly Is Feedback?

• What constitutes feedback?
• What is effective feedback?
• Why is feedback so important?
• Why is feedback so difficult?
• Informal vs. formal feedback

2. The Brain Science of Feedback

• Getting to know the primitive brain
• How brains learn
• Wired to connect

3. Communication Patterns

• What are communication patterns?
• To excel, you must know your patterns
• To excel, you must know others' patterns

4. Addressing Bias in Feedback

• Addressing common biases
• Giving feedback up, down, and across
• Giving feedback cross-culturally

5. Building Strong Foundations

• Establishing solid relationships
• Three pillars of emotional intelligence
• Being a fierce advocate
• Building up trust
• A strong sense of integrity

6. Giving Feedback

• Do the prep work
• How to structure the conversation
• Follow-up and action plans

7. Receiving Feedback

• The feedback decision tree
• Give them a hand
• Acknowledge understanding

Conclusion

• The future of feedback