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Leadership Stories: 5-Minute Lessons in Leading People

Offered By: LinkedIn Learning

Tags

Leadership Courses Customer Service Courses Crisis Communication Courses

Course Description

Overview

Get leadership lessons that illuminate challenges and solutions from top CEOs and companies around the world.

Syllabus

Introduction
  • Introduction
1. Leadership Stories (Jan-Mar 2018)
  • Crisis communication
  • Talking too much (or too little)
  • Learn jaw-dropping candor
  • Great results vs. happy people
  • How to be a top performer
  • How to receive tough feedback yourself
  • Good vs. better vs. best performance
  • Think outside the box
  • Find solutions outside your industry
  • Identify compensating behaviors
  • Promote simplicity
  • Give inventors needed room to invent
  • Use moonlighting to increase engagement
2. Leadership Stories (Apr-Jun 2018)
  • Use the "Discovery Journey" method
  • How to use a metaphor
  • Challenge assumptions
  • Understand, agree, care, or don't bother
  • Concrete vs. Abstract
  • No excuses
  • Ask "Did I win or lose today?"
  • Foster friendly competition
  • Prepare for change
  • Make it impossible not to change
  • Turn barriers into change agents
  • Trust your judgment
  • Permission to spend in hard times
3. Leadership Stories (Jul-Sep 2018)
  • Customer versus employee focus
  • Find passion for the customer
  • How to remove passion drains
  • How to finish the race
  • Build perseverance
  • Stop people pleasing
  • Overcome past failures
  • Overcome fear
  • Find common values
  • Use competition for collaboration
  • Never work with strangers again
  • Build company values through story
4. Leadership Stories (Oct-Dec 2018)
  • Communicating values through creativity
  • Written rules versus unwritten norms
  • Avoid assuming
  • The cost of not understanding culture
  • Enforcing policies through stories
  • Modeling behaviors
  • Considering unintended consequences
  • Value diversity and inclusion
  • Find skeptics turned supporters
  • Setting expectations
  • Recognizing good stories
  • Provide stellar customer service

Taught by

Paul A. Smith

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