Key Account Management
Offered By: LinkedIn Learning
Course Description
Overview
Learn how to define, manage, and grow your organization's key accounts to maximize value and achieve mutually beneficial goals.
Syllabus
Introduction
- Develop and manage key accounts
- Who is key account management for?
- What is key account management?
- Why key account management is important
- The key account management process
- Develop criteria for key account status
- Select key accounts
- Define a vision, mission, and strategic focus
- Identify the key account management task
- Communicate your strategy
- Hire key account managers
- Train key account managers
- Reward key account managers
- Develop a call plan for key accounts
- Implement key account activities
- Measure key account results
Taught by
Drew Boyd
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