YoVDO

Key Account Management

Offered By: LinkedIn Learning

Tags

Account Management Courses Strategic Planning Courses Performance Measurement Courses Relationship Management Courses

Course Description

Overview

Learn how to define, manage, and grow your organization's key accounts to maximize value and achieve mutually beneficial goals.

Syllabus

Introduction
  • Develop and manage key accounts
  • Who is key account management for?
1. Understanding Key Account Management
  • What is key account management?
  • Why key account management is important
  • The key account management process
2. Selecting Key Accounts
  • Develop criteria for key account status
  • Select key accounts
3. Developing a Key Account Strategy
  • Define a vision, mission, and strategic focus
  • Identify the key account management task
  • Communicate your strategy
4. Creating Key Account Managers
  • Hire key account managers
  • Train key account managers
  • Reward key account managers
5. Managing the Relationship
  • Develop a call plan for key accounts
  • Implement key account activities
  • Measure key account results

Taught by

Drew Boyd

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