ITIL® Foundation 4 First Look

Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.

Introduction

• What is the ITIL® Foundation 4?
• What you should know
• Why a new ITIL® 4?
• Overview of ITIL® 4 Foundation compared to ITIL® 3

1. ITIL® 4 Overview

• Seven guiding principles of ITIL® 4
• The four dimensions of service management in ITIL® 4
• The five components of the ITIL® 4 service value system
• The six service value chain activities of ITIL® 4
• 15 ITIL® 4 practices, part 1
• 15 ITIL® 4 practices, part 2

Conclusion

• The ITIL® certification scheme