IT Service Management Foundations: Tools

This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Introduction

• Making the right choice for ITSM tools

1. Tools Included

• Why these tools?

2. Considerations Covered

• What are the considerations?

3. Accessible Consideration

• Accessible
• Notable tool features highlighting ServiceNow

4. Auditable Consideration

• Auditable
• Notable tool features highlighting BMC

5. Efficient Consideration

• Efficient
• Notable tool features highlighting Ivanti

6. Functional Consideration

• Functional
• Notable tool features highlighting EasyVista

7. Measureable Consideration

• Measureable
• Notable tool features highlighting ManageEngine

8. Permissive Consideration

• Permissive
• Notable tool features highlighting ServiceNow

9. Reportable Consideration

• Reportable
• Notable tool features highlighting BMC

10. Upgradeable Consideration

• Upgradeable
• Notable tool features highlighting Freshworks

Conclusion

• The broader ITSM tool ecosystem
• Next steps