IT Service Management Foundations: Change Management

Offered By: LinkedIn Learning

Tags

Risk Management Courses ITIL Courses Change Management Courses Compliance Courses Organizational Change Courses Process Improvement Courses

Course Description

Overview

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Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.

Syllabus

Introduction

Managing change with minimal pain

1. Change Management Fundamentals

The Change Challenge
Change management, the key to excellence
A maze of twisty little processes, all alike
The changing face of change management

2. Your Change Control Process

Change management overview
Change management roles
Prepare the change
Validate the change
Request the change
Approve the change
Schedule the change
Communicate the change
Perform the change
Track the change
Review the change
Challenge: Creating your own change management process
Solution: Example change management processes

3. Implementing Change Management

Starting change management
Change management antipatterns
The human cost of change management

Conclusion

Be the change you want to approve

Taught by

Ernest Mueller

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