IT Service Management Foundations: Change Management

Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.

Introduction

• Managing change with minimal pain

1. Change Management Fundamentals

• The Change Challenge
• Change management, the key to excellence
• A maze of twisty little processes, all alike
• The changing face of change management

2. Your Change Control Process

• Change management overview
• Change management roles
• Prepare the change
• Validate the change
• Request the change
• Approve the change
• Schedule the change
• Communicate the change
• Perform the change
• Track the change
• Review the change
• Challenge: Creating your own change management process
• Solution: Example change management processes

3. Implementing Change Management

• Starting change management
• Change management antipatterns
• The human cost of change management

Conclusion

• Be the change you want to approve