IT Service Desk: Create a Knowledge Management Center Using ChatGPT

Learn how to build, deploy, and maintain ChatGPT and GPT-based knowledge management centers to increase operational efficiencies and improve customer and employee experiences.

Introduction

• Welcome video
• What you should know

1. Creating the Knowledge Base Center using ChatGPT

• Determining whether to use ChatGPT as a generalist or a specialist in creating a knowledge management center
• Decide how to customize ChatGPT to create and update a knowledge management center
• Identify users and ChatGPT's roles for your knowledge management center
• Deciding ChatGPT output formats for knowledge management centers
• Creating a knowledge management center to fit the scope and scale
• Chat history, memory issues, and response storage

2. Preparing Content for the ChatGPT-Created Knowledge Management Center

• Ensuring data cleansing and data quality for ChatGPT training and knowledge management center content
• Aligning content in ChatGPT customizations and knowledge management centers
• Managing video and audio conversions and inputs for ChatGPT and knowledge management center use
• The pros and cons in using image inputs for ChatGPT vs. creating images for your knowledge management center
• Security warnings for a ChatGPT created knowledge management center
• Responsible AI checklist for ChatGPT created content for a knowledge management center
• Final content prep checklist for use in ChatGPT and the knowledge management center
• Challenge: Find the bias and privacy problems in this ChatGPT response
• Solution: Find the bias and privacy problems in this ChatGPT response

3. Common Issues with ChatGPT-Created Content for Knowledge Management Center

• Managing knowledge center content as it ages and the ChatGPT model begins to drift
• Making a plan for content maintenance after creating a knowledge management center with ChatGPT
• Creating and managing content in a ChatGPT created knowledge management center based on date, timing, and other sensitivities
• Employee mishaps and abuses of ChatGPT in creating knowledge center content
• Managing content using mobile ChatGPT access to the knowledge management center
• Discouraging shadow AI building in ChatGPT within a knowledge management center environment

4. ChatGPT-Created Knowledge Management Center Deployment and Usage Tips

• Working with ChatGPT sandboxes and offline work to improve outcomes in your knowledge management center
• Providing real-time support for a ChatGPT created knowledge management center
• Managing feature delays in ChatGPT versions used in your knowledge management center

Conclusion

• Next steps in using ChatGPT to create a knowledge management center