Innovative Customer Service Techniques

Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Getting Innovative with Your Customer Service

• Help your team unlock their potential
• What you'll learn from watching this course
• Understanding why customer service is hard

1. Influencing Customer Perceptions

• Identifying the most important need
• Winning the moments of truth
• Making wait time more bearable
• Getting customers to know your name

2. Enhancing Your Service Senses

• Improving your powers of observation
• Overcoming the illusion of speed
• Understanding the consequences of multitasking
• Avoiding directed attention fatigue

3. Building Teamwork

• Identifying the secrets of employee motivation
• Increasing teamwork between departments
• Creating positive social pressure

Conclusion

• Resources to improve your customer service