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Improve Communication Using Lean Thinking

Offered By: LinkedIn Learning

Tags

Root Cause Analysis Courses Value-stream Mapping Courses Process Improvement Courses Waste Reduction Courses

Course Description

Overview

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Improve your communication by applying Lean thinking, a proven system used in multiple sectors to increase customer value and remove waste.

Syllabus

Introduction
  • Lean and communication
1. Communication Meets Lean
  • The invisible player that affects all business
  • How lean can help you improve communication
2. Lean Communication Basics
  • Getting it right the first time
  • Mapping an invisible process
  • Root cause analysis in miscommunication
  • Using PDCA to improve communication
3. Lean Communication Methodologies
  • Communication in a value stream
  • Three sources of waste: Muri, mura, and muda
  • Hidden sources of waste in communication
  • Work instructions
  • Using Jidoka and the Andon in communication
4. Lean Communication: Additional Considerations
  • Lean literature that mentions communication
  • Communicating vertically and horizontally
  • Lean daily management and communication
Conclusion
  • Communication is everyone’s responsibility

Taught by

Sam Yankelevitch

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