How to Resolve Conflict and Boost Productivity through Deep Listening

Offered By: LinkedIn Learning

Tags

Productivity Courses Communication Skills Courses Conflict Resolution Courses Interpersonal Skills Courses

Course Description

Overview

Learn how to increase your impact by sharpening your listening skills in this course adapted from the podcast How to Be Awesome at Your Job.

Syllabus

1. How to Resolve Conflict and Boost Productivity through Deep Listening

Poor listening leads to massive costs
Prepare your mind to listen
Set clear conversation objectives
Listen for subtle shifts in energy
Listen for context
Ask questions to surface what’s unsaid
Ask what or how, not why
Ask for others' interpretations
Ask when they formed their perspective

Taught by

Pete Mockaitis | How to Be Awesome at Your Job

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