How to Proactively Manage Conflict as an Employee

Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy.

Introduction

• Working through conflict

1. Conflict Basics

• Defining conflict
• Conflict vs. bullying
• Conflict and the need for outside intervention

2. Overcoming Conflict with Colleagues

• What to do when a coworker checks out
• How to respectfully overcome a "no"
• How to resolve individual and team tension
• How to avoid an endless struggle

3. Conflict and Self-Leadership

• Managing conflict with your boss
• Being a peer-leader in a chaotic environment
• When conflict clashes with your values

Conclusion

• Practice managing conflict