How to Be Caring While Holding Teams Accountable

Learn how to hold your team accountable for great performance while authentically expressing care and respect for the employees’ dignity.

Introduction

• The importance of accountability and care

1. Dignity and Accountability

• Making dignity the basis of accountability
• How to deepen relationships with dignity
• Clarity of expectations shows dignity

2. Standards of Care

• Employ small gestures to demonstrate care
• Show care through greater fairness
• Connect peoples' dreams to strategic priorities

3. Feedback as an Act of Care

• Creating an ongoing feedback routine
• Why tough conversations show you care
• Addressing performance shortfalls

4. Accountability, Failure, and Grace

• Show grace when things go wrong
• Help others learn from failure

Conclusion

• Blending compassion and grace with high standards