YoVDO

Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications

Offered By: LinkedIn Learning

Tags

Digital Skills Courses Operating Systems Courses Data Storage Courses File Management Courses

Course Description

Overview

Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.

Syllabus

Introduction
  • Welcome
1. How People Use Computers
  • The case for computer literacy
  • Features common to every computing device
  • Common general-purpose computing devices
  • Networks of computing devices
  • Remotely-accessed computer systems
  • Specialized computer systems
2. System Hardware
  • CPUs
  • Passive and active cooling
  • RAM and active memory
  • Motherboards
  • Power supplies
  • Basics of binary
  • AMA: Ask me anything about system hardware
3. Input and Output Ports and Peripherals
  • General use I/O devices
  • Specialty I/O devices
  • Ports and connectors
  • AMA: Ask me anything about I/O, ports and peripherals
4. Data Storage and Sharing
  • Storage technologies
  • Mass storage variation
  • AMA: Ask me anything about data storage and sharing
5. Setting Up and Configuring a PC
  • Preparing the work area
  • Setting up a desktop pc
  • Completing PC setup
  • AMA: Ask me anything about setting up and configuring a PC
6. Understanding Operating Systems
  • Operating system functions
  • Operating system interfaces
  • AMA: Ask me anything about understanding Oss
7. Working with Applications
  • Walking survey of applications
  • Applications and extensions
  • Managing applications
  • AMA: Ask me anything about working with applications
8. Managing Files
  • File management tools
  • File manipulation
  • Backups
  • AMA: Ask me anything about managing files

Taught by

Scott Jernigan

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