YoVDO

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Offered By: LinkedIn Learning

Tags

Digital Skills Courses Password Management Courses

Course Description

Overview

Review information that can help empower end users to solve beginner-level IT issues. Explore tips for configuring mobile devices, setting up Wi-Fi, dealing with malware, and more.

Syllabus

Introduction
  • Welcome
1. Setting Up and Configuring a Mobile Device
  • Personalizing a tablet
  • AMA: Ask me anything about mobile devices, part 1
  • AMA: Ask me anything about mobile devices, part 2
2. Configuring Network and Internet Connectivity
  • Going high speed
  • Wi-Fi setup
  • Setting up and sharing printers
  • AMA: Ask me anything about networks and internet connectivity, part 1
  • AMA: Ask me anything about networks and internet connectivity, part 2
3. Local Computer Security Threats and Best Practices
  • Physical security
  • Password management
  • AMA: Ask me anything about computer security threats
4. Online Security Threats and Best Practices
  • Clickworthy
  • Dealing with malware
  • Perils of public internet
  • AMA: Ask me anything about online security, part 1
  • AMA: Ask me anything about online security, part 2
5. Computer Maintenance and Management
  • Power management
  • Cleaning and maintaining computers
  • Trash it or stash it?
  • AMA: Ask me anything about computer maintenance and management
6. Computer Troubleshooting and Problem-Solving
  • Troubleshooting 101
  • AMA: Ask me anything about troubleshooting computers, part 1
  • AMA: Ask me anything about troubleshooting computers, part 2

Taught by

Scott Jernigan

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