Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Review information that can help empower end users to solve beginner-level IT issues. Explore tips for configuring mobile devices, setting up Wi-Fi, dealing with malware, and more.

Introduction

• Welcome

1. Setting Up and Configuring a Mobile Device

• Personalizing a tablet
• AMA: Ask me anything about mobile devices, part 1
• AMA: Ask me anything about mobile devices, part 2

2. Configuring Network and Internet Connectivity

• Going high speed
• Wi-Fi setup
• Setting up and sharing printers
• AMA: Ask me anything about networks and internet connectivity, part 1
• AMA: Ask me anything about networks and internet connectivity, part 2

3. Local Computer Security Threats and Best Practices

• Physical security
• Password management
• AMA: Ask me anything about computer security threats

4. Online Security Threats and Best Practices

• Clickworthy
• Dealing with malware
• Perils of public internet
• AMA: Ask me anything about online security, part 1
• AMA: Ask me anything about online security, part 2

5. Computer Maintenance and Management

• Power management
• Cleaning and maintaining computers
• Trash it or stash it?
• AMA: Ask me anything about computer maintenance and management

6. Computer Troubleshooting and Problem-Solving

• Troubleshooting 101
• AMA: Ask me anything about troubleshooting computers, part 1
• AMA: Ask me anything about troubleshooting computers, part 2