Having Difficult Conversations
Offered By: LinkedIn Learning
Course Description
Overview
Learn how to have difficult conversations with colleagues, employees, and managers. Develop your communication skills to improve relationships, teamwork, and business performance.
Syllabus
Introduction
- Difficult conversations
- View conflict in a new way
- Understand what makes a conversation difficult
- Identify the power structure and patterns in conflict
- Learning break: Story of a difficult conversation
- Learn what to do and not to do in a difficult conversation
- Learn best practices to prepare for a difficult conversation
- Prepare for a difficult conversation
- Control the direction of the difficult conversation
- Avoid exaggeration and escalation in difficult conversations
- Learn the blueprint for a difficult conversation
- Find your why in a difficult conversation
- Deal with resistance during a difficult conversation
- Use radical listening to stay present
- Avoid resisting resistance
- Learn the magic phrase to test for resistance
- Working with people who are not willing to change
- Personal vs. professional conflicts
- Learning break: Story of personal conflict
- Create new habits around difficult conversations
Taught by
Marlene Chism
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