Handling Outsourcing Issues

Offered By: LinkedIn Learning

Tags

Outsourcing Courses Risk Management Courses Root Cause Analysis Courses Dispute Resolution Courses

Course Description

Overview

Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.

Syllabus

Introduction

Recognizing and handling outsourcing issues
Things to know

1. Common Issue Causes and Indicators

Common outsourcing issues
Early issue indicators
Responding to issue indicators

2. The Contract vs. Reality

Contract terms vs. business needs
Delivery vs. contract differences
Unclear contract

3. Issue Management

Managing personnel changes
Pursuing root cause
Issues vs. disputes

Conclusion

Exercise: Predicting outsourcing issues
Exercise solution: Predicting outsourcing issues
Next steps

Taught by

Bob McGannon

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