YoVDO

Handling Outsourcing Issues

Offered By: LinkedIn Learning

Tags

Outsourcing Courses Risk Management Courses Root Cause Analysis Courses Dispute Resolution Courses

Course Description

Overview

Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.

Syllabus

Introduction
  • Recognizing and handling outsourcing issues
  • Things to know
1. Common Issue Causes and Indicators
  • Common outsourcing issues
  • Early issue indicators
  • Responding to issue indicators
2. The Contract vs. Reality
  • Contract terms vs. business needs
  • Delivery vs. contract differences
  • Unclear contract
3. Issue Management
  • Managing personnel changes
  • Pursuing root cause
  • Issues vs. disputes
Conclusion
  • Exercise: Predicting outsourcing issues
  • Exercise solution: Predicting outsourcing issues
  • Next steps

Taught by

Bob McGannon

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