Handling an Unruly Audience

PR expert Deirdre Breakenridge helps you prepare for your next speaking engagement so you can grab audience attention, manage distractions, and neutralize hecklers.

Introduction

• Conquering your public speaking fears

1. Get to Know Your Audience

• Understand your audience’s needs and concerns
• Neutralize negative audience members
• Six ways to capture your audience's attention

2. Identifying the Challenges

• Identify five key personalities in your audience
• Identify and manage hecklers
• Build audience champions

3. Have an Agenda: Stay the Course

• Stick to your agenda: Small groups
• Stick to your agenda: Large groups
• Four tips for keeping your composure

4. Address Concerns and Move Forward

• Six tips for addressing tough questions
• Set the limits on a Q&A
• Command the room

Conclusion

• Put your presentation skills to use