Fred Kofman on Managing Conflict

Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn Influencer and philosopher of leadership Fred Kofman.

Introduction

• How you handle the conflict makes the difference

1. Understanding Each Other

• Finding a shared purpose
• The four goals of conflict conversations
• Angeli's story
• Listening in a disarming way
• Practice listening
• Fred and Angeli: Yielding in a constructive way
• Speaking so you are understood
• Fred and Angeli: Getting past pushback
• Explaining your reasoning
• Fred and Angeli: Explaining your reasoning

2. Negotiating and Making a Commitment

• Negotiating on the interests
• Fred and Angeli: Negotiating
• Making a commitment
• Getting a commitment
• Coming up with your best alternative to a negotiated agreement
• Preparing for the conversation

Conclusion

• Angeli's post-coaching interview
• Moving forward