Essential New Skills in Customer Support
Offered By: LinkedIn Learning
Course Description
Overview
New skills can lead to new opportunities. According to a recent LinkedIn study, about 25% of LinkedIn members changed jobs from 2015 to 2021 within the same occupation. And by 2025, LinkedIn expects a 40% change. Learn the most up-to-date customer support skills based on LinkedIn data.
- Identify skills needed as a customer support professional.
- Define knowledge management.
- Explain how to handle abusive customers.
Syllabus
Courses under this program:
Course 1: Empathy for Customer Service Professionals
-Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.
Course 2: Customer Service: Knowledge Management
-Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.
Course 3: Providing Legendary Customer Service
-Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.
Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Course 1: Empathy for Customer Service Professionals
-Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.
Course 2: Customer Service: Knowledge Management
-Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.
Course 3: Providing Legendary Customer Service
-Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.
Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Courses
-
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
-
Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.
-
Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.
-
Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.
Taught by
Myra Bryant Golden, David Kay, Elaine Harris, M. Ed. and David Brownlee
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