Driving Measurable, Sustainable Change

Learn how to measure and drive change by establishing the right metrics, leveraging processes capable of supporting the change, and transforming mindsets and behaviors.

Introduction

• The manager's role in driving measurable, sustainable change
• How to use this course

1. Triple E for Sustainable Change

• Overview of Triple E model for sustainable change
• Example: Enable, empower, and encourage change

2. Metrics to Drive Change

• Using metrics to drive sustainable change
• Evaluating legacy metrics
• Leading vs. lagging indicators
• Ensuring customer focus in metrics when implementing change
• Developing the right metrics to drive sustainable change

3. Enable Change: Processes and Systems

• Enable change: Processes and systems

4. Empower Change: Authority and Control

• Empower change: Authority
• Empower change: Control and execution

5. Encourage Change: Rewards and Consequences

• Encourage change: Align rewards with metrics
• Encourage change: Align performance appraisals

6. Ready for Takeoff?

• Triple E gap analysis