DevOps Foundations: Incident Management

Learn how to handle the unexpected crises that come up around information systems from a DevOps perspective.

Introduction

• Handling incidents with excellence
• What to expect from this course

1. Incident Response Process

• Why do I need incident management?
• The incident command system
• Scoping the problem
• Your incident toolchain
• Incident toolchain example

2. Incident Response in Action

• Detecting and reporting incidents
• First response and escalation
• Incident communication with your users
• Communicating inside your organization
• Best practices for diagnosis and repair
• Cleaning up after

3. Implementing Excellent Incident Management

• Continuously improving
• Training and game days
• Implementation challenges

Conclusion

• Next steps