Delivering Bad News Effectively

Offered By: LinkedIn Learning

Course Description

Overview

Discover how to confidently communicate bad news with tact and candor. Learn how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity.

Syllabus

Introduction

Welcome

1. Preparing to Deliver Bad News

Choose your communication channel
Create your communication message
Practice: The key to delivering bad news

2. Conducting the Meeting

Communicating your message effectively
Avoiding common communication pitfalls
Balancing communication
The psychology of receiving bad news

3. After the Meeting

Next steps after delivering bad news
The importance of a follow-up meeting
Reflect to enhance communication skills

Conclusion

Next steps

Taught by

Gemma Leigh Roberts

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