Delivering Bad News Effectively

Discover how to confidently communicate bad news with tact and candor. Learn how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity.

Introduction

• Welcome

1. Preparing to Deliver Bad News

• Choose your communication channel
• Create your communication message
• Practice: The key to delivering bad news

2. Conducting the Meeting

• Communicating your message effectively
• Avoiding common communication pitfalls
• Balancing communication
• The psychology of receiving bad news

3. After the Meeting

• Next steps after delivering bad news
• The importance of a follow-up meeting
• Reflect to enhance communication skills

Conclusion

• Next steps