YoVDO

Customer Service Using AI and Machine Learning

Offered By: LinkedIn Learning

Tags

Customer Service Courses Artificial Intelligence Courses Machine Learning Courses Chatbot Courses Innovation Management Courses

Course Description

Overview

Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.

Syllabus

Introduction
  • Thriving in the AI revolution
1. How AI and ML Are Revolutionizing Customer Service
  • What are artificial intelligence (AI) and machine learning (ML)?
  • Why now? What enabled this technology revolution?
  • Real-world applications: How service organizations are using AI and ML
2. Using AI- and ML-Powered Solutions
  • Search engines: How machine learning sharpens a search
  • Chatbots: Automating service interactions with virtual representatives
  • Customer interaction analysis: Early warning system and coaching tools
3. Innovating with Custom Applications
  • Identifying good candidates for custom AI and machine learning solutions
  • Custom solution examples: Customer experience
  • Custom solution examples: Operations
4. Bringing Your Ideas to Life
  • Good business requirements for AI and ML
  • Partnering with your engineers and data team to ensure success
  • Evaluating success in your AI and ML projects
Conclusion
  • Putting things into action

Taught by

David Kay

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