Customer Service: Serving Internal Customers

Offered By: LinkedIn Learning

Tags

Customer Service Courses Communication Skills Courses Remote Work Courses Conflict Resolution Courses Active Listening Courses Workplace Relationships Courses

Course Description

Overview

Learn the transferrable skills you can use to provide an outstanding customer service experience to internal stakeholders at your company.

Syllabus

Introduction

Serving internal customers
Preparing to dive in
Defining internal customer service

1. Building Positive Workplace Relationships

Identifying key customer relationships
Developing strong workplace relationships
Serving remote coworkers
Working with difficult coworkers

2. Exceeding Your Internal Customers' Expectations

Using active listening techniques
Communicating responsively
Managing expectations with clear language
Going the extra mile

3. Solving Problems for Your Internal Customers

Taking ownership of problems
Anticipating problems
Defusing angry customers with the LAURA technique
Avoiding toxic coworkers
Anchoring your workplace attitude

Conclusion

Continuing the journey to serve internal customers

Taught by

Jeff Toister

Related Courses

Коммуникативные навыки
E-Learning Development Fund via Coursera Communication in the 21st Century Workplace
University of California, Irvine via Coursera Accountable Talk®: Conversation that Works
University of Pittsburgh via Coursera Contar Historias para el Cambio
Acumen Academy Good Pharmacy Practice: Medication Management
Taipei Medical University via FutureLearn