Customer Service: Motivating Your Team

Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.

Introduction

• Motivate your team

1. Understanding Motivation

• What true motivation is (and is not)
• Understanding what motivates your team
• We are all unique
• The power of employee engagement
• Meaningful work

2. Building a Strong Foundation

• Establishing a compelling vision
• Cultivating a supporting culture
• Two key areas of focus for individuals
• Effective quality standards
• Clarifying values and goals
• Removing barriers: Demotivators
• Key steps for motivating remote employees

3. Bringing Out the Best in Your Team

• Keys to empowerment
• Assessing service interactions
• Coaching for improved performance
• Rewards and incentives
• Celebrating success
• The highest level of leadership

Conclusion

• Your motivating future