Customer Service Mastery: Delight Every Customer

Offered By: LinkedIn Learning

Tags

Customer Service Courses Communication Skills Courses Idea Generation Courses Creative Problem-Solving Courses Customer Retention Courses Customer Experience Courses

Course Description

Overview

Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Syllabus

Introduction

Welcome

1. What Is Customer Service?

Introduction
Vital
Basic vs. delight
Basics

2. Ways to Generate Ideas, Part 1

Introduction: 20
What is easy?
Unexpected
Creative swiping
Worst case
Watch and learn
The queen
In their shoes

3. Ways to Generate Ideas, Part 2

Breaking rules
Be alert
Personal relationship
Easy repeat others
Ask
Technology
Over and above
Nailing basics
Pause

4. Ways to Generate Ideas, Part 3

MMFI
Contact points
Communication
Be better
Marketing
Indifference
Flexibility
Fun

5. Ways to Generate Ideas, Part 4

Speed
Personalize
Remember
Promise
Communicate
Personalities
Great staff

Conclusion

Wrap up

Taught by

Chris Croft

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