Customer Service: Managing Customer Expectations

Learn how to manage customer expectations so customers leave satisfied and keep coming back.

Introduction

• Set yourself up for success with good customer service
• Understand the impact of unpleasant surprises

1. Techniques for Managing Customer Expectations

• Find places where you can manage expectations
• Use clear language to avoid surprises
• Educate customers on what to expect
• Understand why customers don't read
• Adjust unreasonable expectations

Conclusion

• Take action