Customer Service for Any Sector: Tips from a Hospitality Expert

Offered By: LinkedIn Learning

Tags

Communication Skills Courses Hospitality Management Courses Customer Service Courses Customer Retention Courses Active Listening Courses Customer Experience Courses Customer Satisfaction Courses Customer Loyalty Courses

Course Description

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!

Get tips from an experienced hospitality expert on how you can vastly improve customer satisfaction.

Syllabus

Introduction

Five-star customer service

1. Elevating Customer Satisfaction

Making customers feel welcome
Making customers feel important
Personalizing the customer experience
Anticipating customers’ needs

2. Improving Communication

Using customers’ names
Active listening top tips
Improving your email response time
Keeping promises

3. Problem-Solving Skills

Developing a service attitude
Rectifying your mistakes
Taking ownership in customer service

4. Driving Customers Loyalty

Why is customer retention important?
Engaging customers
Asking for feedback
Acting on customers’ feedback

Conclusion

Ongoing customer service

Taught by

Sara Odorisio and CRFT Productions

Related Courses

Introdução ao Big Data
Fundação Instituto de Administração via Coursera The Art of Sales - Course 3: Let's Fall In Love
Northwestern University via Coursera Services Marketing : Integrating People, Technology, Strategy
Indian Institute of Technology Roorkee via Swayam Social media para principiantes
IEBS, Innovation & Entrepreneurship Business School via Miríadax Calidad en el servicio y lealtad del cliente
Universidad Anáhuac via edX