YoVDO

Customer Service at Your First Retail Job

Offered By: LinkedIn Learning

Tags

Customer Service Courses Communication Skills Courses Conflict Resolution Courses Retail Industry Courses

Course Description

Overview

Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

Syllabus

Introduction
  • Congrats on your first retail job
1. Benefits of Delivering Top-Notch Retail Customer Service
  • Employee benefits of top-notch customer service
  • The three things customers want from you
2. How to Make a Great First Impression with Customers
  • Six steps to a world-class greeting
  • Learning break
3. How to Turn Around Upset Customers
  • The power of positive communication
  • How to deal with an irate customer
4. How to Keep Waiting Retail Customers Happy
  • How to keep customers waiting in person happy
  • How to keep customers waiting on the phone happy
5. Five Easy Steps to Deliver Excellent Customer Service Every Time
  • How to deliver excellent customer service
6. Everyday Rituals That Create a Positive Attitude at Work
  • How to create and keep a positive attitude
Conclusion
  • Next steps

Taught by

David Brownlee

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