Customer Service at Your First Retail Job

Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

Introduction

• Congrats on your first retail job

1. Benefits of Delivering Top-Notch Retail Customer Service

• Employee benefits of top-notch customer service
• The three things customers want from you

2. How to Make a Great First Impression with Customers

• Six steps to a world-class greeting
• Learning break

3. How to Turn Around Upset Customers

• The power of positive communication
• How to deal with an irate customer

4. How to Keep Waiting Retail Customers Happy

• How to keep customers waiting in person happy
• How to keep customers waiting on the phone happy

5. Five Easy Steps to Deliver Excellent Customer Service Every Time

• How to deliver excellent customer service

6. Everyday Rituals That Create a Positive Attitude at Work

• How to create and keep a positive attitude

Conclusion

• Next steps