CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
Offered By: LinkedIn Learning
Course Description
Overview
Customer service operations are woven into every aspect of the supply chain, which is why developing skills that support high customer retention and satisfaction is key to a successful career in supply chain management. Whether you're working at the intersection of customer service and supply chain or working toward the SCPro™ certification , these courses can help. Tune in, pass the final exam, and earn your certificate.
- Understand customer service functions in supply chain.
- Define customer value and personas.
- Learn frameworks for managing customers globally.
Syllabus
Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Customer Service: Creating Customer Value
-Learn how to define, create, and measure customer value.
Course 3: The 10 Pillars of Customer Experience
-Explore this list of pillars that lead to great customer experience.
Course 4: Customer Experience: Creating Customer Personas
-Learn how to create customer personas to help you better connect with your customers and drive more sales.
Course 5: Excel: Dashboards for Beginners
-Learn how to create interactive dashboards in minutes in this accessible new course on Excel.
Course 6: Managing Globally
-Learn how to lead effectively across cultures. Join a global leadership expert as she explains how to assess the cultural environment and manage your teams appropriately.
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Customer Service: Creating Customer Value
-Learn how to define, create, and measure customer value.
Course 3: The 10 Pillars of Customer Experience
-Explore this list of pillars that lead to great customer experience.
Course 4: Customer Experience: Creating Customer Personas
-Learn how to create customer personas to help you better connect with your customers and drive more sales.
Course 5: Excel: Dashboards for Beginners
-Learn how to create interactive dashboards in minutes in this accessible new course on Excel.
Course 6: Managing Globally
-Learn how to lead effectively across cultures. Join a global leadership expert as she explains how to assess the cultural environment and manage your teams appropriately.
Courses
-
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
-
Learn how to define, create, and measure customer value.
-
Learn how to create interactive dashboards in minutes in this accessible new course on Excel.
-
Learn how to lead effectively across cultures. Join a global leadership expert as she explains how to assess the cultural environment and manage your teams appropriately.
-
Explore this list of pillars that lead to great customer experience.
-
Learn how to create customer personas to help you better connect with your customers and drive more sales.
Taught by
Jeff Toister, Noah Fleming, Brad Cleveland, Myra Bryant Golden, Jordan Goldmeier and Paula Caligiuri, PhD
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