Creating a Culture of Service

Discover how to develop a service-oriented team. Learn how to communicate your purpose, emphasize your customers, and create a strategic vision to reinforce a culture of service.

Introduction

• Welcome
• What is a culture of service?
• Framing

1. Leadership Messaging

• Clarity of purpose and customer focus
• Your personal backstory
• Tell customer impact stories
• Framing financials and objectives

2. Processes and Policies

• Destroy silos
• Metrics and measures
• Focus
• Overcoming mistakes

3. Hiring and Firing

• Interview and hire for mindset
• When to fire an employee
• How to explain a firing
• Use your culture to recruit top talent

4. Reinforcing a Culture of Service

• Your executive team or board
• Meetings
• One on one

Conclusion

• Next steps