YoVDO

Creating a Culture of Service

Offered By: LinkedIn Learning

Tags

Leadership Courses Communication Skills Courses Customer Service Courses Organizational Culture Courses Employee Engagement Courses Team Building Courses Customer Experience Courses

Course Description

Overview

Discover how to develop a service-oriented team. Learn how to communicate your purpose, emphasize your customers, and create a strategic vision to reinforce a culture of service.

Syllabus

Introduction
  • Welcome
  • What is a culture of service?
  • Framing
1. Leadership Messaging
  • Clarity of purpose and customer focus
  • Your personal backstory
  • Tell customer impact stories
  • Framing financials and objectives
2. Processes and Policies
  • Destroy silos
  • Metrics and measures
  • Focus
  • Overcoming mistakes
3. Hiring and Firing
  • Interview and hire for mindset
  • When to fire an employee
  • How to explain a firing
  • Use your culture to recruit top talent
4. Reinforcing a Culture of Service
  • Your executive team or board
  • Meetings
  • One on one
Conclusion
  • Next steps

Taught by

Lisa Earle McLeod and Elizabeth (McLeod) Lotardo

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