Creating a Culture of Continuous Improvement

Learn about the high-level needs, tasks, and actions required to build a culture of continuous improvement.

Introduction

• Culture drives your organization
• The four E's: Engage, educate, execute, evaluate

1. Continuous Improvement

• What is culture and why does it matter?
• What is continuous improvement?
• Determining what you want to improve
• Developing a culture statement

2. Engage

• Defining the levels of engagement
• Building organizational alignment
• Determining levels of leadership commitment
• Establishing an improvement framework
• Creating the vision for the organization
• Improving organizational communication

3. Educate

• Providing team training
• Changing the mindset for continuous improvement
• Modeling the behaviors for continuous improvement

4. Execute

• Establishing metrics for continuous improvement
• Building trust for continuous improvement
• Removing barriers for continuous improvement
• Making change stick
• Creating and sharing success stories

5. Evaluate

• Make continuous improvement continuous
• Establishing controls for continuous improvement
• Celebrate success, acknowledge failure
• Remaining patient, avoiding pitfalls

Conclusion

• Next steps in planning your improvement journey