Conflict Resolution For Beginners

Offered By: LinkedIn Learning

Tags

Communication Skills Courses Leadership Courses Negotiation Courses Emotional Intelligence Courses Conflict Resolution Courses Crisis Management Courses Assertiveness Courses Interpersonal Skills Courses Active Listening Courses

Course Description

Overview

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Learn how to address conflict and find outcomes that benefit all.

Syllabus

Introduction

Resolving conflicts

1. Why Conflict Resolution Is Important

Defining conflict
Common reactions to conflict
The effect of leadership on conflict
Four steps for resolving conflict

2. Powerful Listening

Listening for content
Listening for values
Listening for feelings
Check for understanding

3. Responding

Body language
Responding vs. reacting
Assertive vs. aggressive
Compassionate vs. indifferent

4. Creating Conversation

Engage rather than avoid
Keep them talking
Getting to the heart of it
Summarizing using paraphrasing

5. Moving to Resolution

Brainstorming solutions
Testing solutions
Getting to agreement
Closing out the conversation

6. Dealing with Conflict in Action

Conflict during crisis
Chronic conflict
Passive aggressive conflict
Expected conflict

Conclusion

Your path forward to resolve conflict

Taught by

Lynne Hurdle and Madecraft

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