YoVDO

Communicating with Diplomacy and Tact

Offered By: LinkedIn Learning

Tags

Communication Skills Courses Conflict Resolution Courses Workplace Communication Courses Diplomacy Courses

Course Description

Overview

Learn how to cultivate a mindset of diplomacy and communicate with tact when you encounter challenging workplace situations.

Syllabus

Introduction
  • Becoming more diplomatic and tactful
1. Introducing Diplomacy and Tact
  • Recognizing the need for diplomacy and tact
  • Defining diplomacy and tact
  • Describing the benefits of diplomacy and tact
2. The Tact-Diplomacy Model
  • The tact-diplomacy model introduction
  • Formulating messages
  • Translating messages
  • Being polite
  • Timing your message effectively
  • Crafting your message tactfully
3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace
  • Introducing the scenarios in this chapter
  • Addressing an email scenario
  • Addressing a face-to-face scenario
  • Addressing a group text scenario
  • Addressing a phone scenario after a faux pas
4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge
  • Introducing the scenarios in this chapter
  • Responding to a tricky email
  • Saying no tactfully
  • Delivering challenging feedback
  • Sharing good news tactfully
Conclusion
  • Putting your diplomacy and tact into action

Taught by

Tatiana Kolovou

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