Communicating through Disagreement

Learn the tools and tactics to communicate effectively through disagreement in every situation.

Introduction

• Having difficult conversations

1. Finding a Path through Disagreement

• Preparing yourself to engage in the conversation
• Starting the conversation
• Using active listening skills
• Strategic listening for gaining understanding
• Using questions to get clarity and more information
• Setting the stage for agreement
• Managing emotions effectively
• Productive venting
• The power of silence
• What do they need?
• Learning from hostage negotiators
• Excelling with hostage negotiation tips

Conclusion

• Using conflict resolution techniques
• Sharpening your conflict resolution techniques
• Recommendations for self-teaching