Communicating through Disagreement

Offered By: LinkedIn Learning

Tags

Communication Skills Courses Conflict Resolution Courses Active Listening Courses

Course Description

Overview

Learn the tools and tactics to communicate effectively through disagreement in every situation.

Syllabus

Introduction

Having difficult conversations

1. Finding a Path through Disagreement

Preparing yourself to engage in the conversation
Starting the conversation
Using active listening skills
Strategic listening for gaining understanding
Using questions to get clarity and more information
Setting the stage for agreement
Managing emotions effectively
Productive venting
The power of silence
What do they need?
Learning from hostage negotiators
Excelling with hostage negotiation tips

Conclusion

Using conflict resolution techniques
Sharpening your conflict resolution techniques
Recommendations for self-teaching

Taught by

Lynne Hurdle and Madecraft

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