Communicating about Culturally Sensitive Issues

Offered By: LinkedIn Learning

Tags

Diversity Courses Communication Skills Courses Conflict Resolution Courses Empathy Courses Allyship Courses Bias Courses Microaggressions Courses

Course Description

Overview

Explore principles and strategies that can help you have more productive, meaningful conversations about diversity.

Syllabus

Introduction

Communicating despite our differences

What Makes Talking About Culturally Sensitive Issues Challenging

Recognizing feelings around culturally sensitive communication
Working with our biases and beliefs

Discussing Culturally Sensitive Topics

Preparing for successful communication
Starting the conversation with connection
Practicing true empathy
Redefining respect
Conflict as opportunity: Debate vs. dialogue

Communicating in a Culturally Sensitive Way

Managing microaggressions
Untangling intent from impact
Combating gaslighting
Word choice is everything: Principles vs. rules

Responding to Missteps and Miscommunications

How to apologize
Authentic allyship

Conclusion

Renegotiate the rules of engagement: Creating an inclusive environment

Taught by

Daisy Lovelace

Related Courses

Accountable Talk®: Conversation that Works
University of Pittsburgh via Coursera Introduction to Business Communication
Canvas Network Content Strategy for Professionals: Engaging Audiences
Northwestern University via Coursera La tutoría en la escuela
Miríadax La contabilidad, el lenguaje de los negocios
Miríadax