YoVDO

Communicating about Culturally Sensitive Issues

Offered By: LinkedIn Learning

Tags

Diversity Courses Communication Skills Courses Conflict Resolution Courses Empathy Courses Allyship Courses Bias Courses Microaggressions Courses

Course Description

Overview

Explore principles and strategies that can help you have more productive, meaningful conversations about diversity.

Syllabus

Introduction
  • Communicating despite our differences
What Makes Talking About Culturally Sensitive Issues Challenging
  • Recognizing feelings around culturally sensitive communication
  • Working with our biases and beliefs
Discussing Culturally Sensitive Topics
  • Preparing for successful communication
  • Starting the conversation with connection
  • Practicing true empathy
  • Redefining respect
  • Conflict as opportunity: Debate vs. dialogue
Communicating in a Culturally Sensitive Way
  • Managing microaggressions
  • Untangling intent from impact
  • Combating gaslighting
  • Word choice is everything: Principles vs. rules
Responding to Missteps and Miscommunications
  • How to apologize
  • Authentic allyship
Conclusion
  • Renegotiate the rules of engagement: Creating an inclusive environment

Taught by

Daisy Lovelace

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