Coaching Employees through Difficult Situations

In this scenario-based course, discover how to coach someone who is older than you, how to motivate employees who have been demoted or promoted, and more.

Introduction

• Coaching employees in various situations

1. Foundations for Successful Coaching

• What is coaching?
• A foundation for successful coaching

2. Situational Scenarios

• Coaching someone who is older than you
• Coaching when someone is passed over for promotion
• Coaching someone who has been promoted
• Coaching someone who didn't get enough training

3. Attitudinal Scenarios

• Coaching someone who makes excuses
• Coaching someone who doesn't want to be coached
• Coaching someone who has a big ego
• Coaching someone who can't take critique

4. Behavioral Scenarios

• Coaching someone who is a poor performer
• Coaching someone who is a bad communicator
• Coaching someone who keeps making the same mistakes

5. Ongoing Coaching

• Suggesting supplemental resources
• Maximizing your coaching investment

Conclusion

• Coaching in the flow of work