Change Management for Projects

See how a project manager can help changes stick by supporting the people affected. Learn techniques that can help you confidently approach the people side of project management.

Introduction

• People are the key to change

1. Overview

• Change management roles
• Change management in the project lifecycle

2. Individuals and Change

• Effects of change on individuals
• How to deal with shock
• How to deal with denial
• How to deal with anger and blame
• How to deal with bargaining
• How to deal with confusion and depression
• How to deal with acceptance and problem-solving

3. Individuals and Resistance

• Plan for resistance
• How to deal with job or skills resistance
• How to deal with status or personal resistance
• How to deal with operational resistance

4. Individuals and Learning

• Plan learning needs
• How to apply Kolb's learning styles

5. Stakeholder Engagement

• Engaging stakeholders
• Planning change communications

6. Concept Stage

• Drivers for change
• Plan the project approach
• Factors that influence change

7. Definition Stage: Workshops

• Change management facilitation
• What to do when a workshop goes off course
• Dealing with workshop conflict
• Dealing with non-acceptance in a workshop
• Plan readiness for change

8. Definition Stage: Negotiation and Team Building

• Negotiation skills
• Building a project team
• Dealing with the forming stage
• Dealing with the storming stage
• Dealing with the norming stage
• Dealing with the performing stage

9. Development and Delivery Stage

• Motivating people
• Dealing with a demotivated team member
• Dealing with a demotivated team
• Reporting and communication

10. Embedding Stage

• Deliver outputs
• Disbanding project team

Conclusion

• Where to learn more