Business Etiquette: Phone, Email, and Text

Learn the etiquette you need to improve your business emails, phone calls, text communications, and writing.

Introduction

• Business etiquette for today's workplace

1. Etiquette for Business Emails

• Email etiquette: Subjects, salutations, and signatures
• Respectfully addressing recipients: Names, gender, and pronouns
• Email etiquette: BCC, CC, automatic messages, and read receipts
• Email etiquette: Anticipating the needs of the recipient
• Email etiquette: Tone and timing

2. Etiquette for Business Messaging

• Messaging etiquette: Texting
• Messaging etiquette: Instant messaging (IMs) and chat

3. Etiquette for Business Phone Calls

• Understanding etiquette for phone calls
• Phone etiquette: Leaving a formal voicemail
• Phone etiquette: Creating a professional voicemail greeting
• Knowing when to call vs. text vs. email

4. Etiquette for Written Business Communication

• Written communication etiquette: Business letter
• Written communication etiquette: Contact information
• Written communication etiquette: Thanks, celebration, and sympathy

Conclusion

• Etiquette is all about relationships