Building Trust

Offered By: LinkedIn Learning

Tags

Trust Building Courses Communication Skills Courses Conflict Resolution Courses Empathy Courses Team Management Courses Professional Relationships Courses

Course Description

Overview

Learn how to build trust to enhance and deepen your work relationships.

Syllabus

Introduction

Why trust matters more than ever
Trust drivers: Competency, empathy, and authenticity

1. Competency: A Trust Driver

Be results focused

2. Empathy: A Trust Driver

Convey your warmth and concern
Listen and empathize
Be intentional about touching base
Assume positive intent

3. Authenticity: A Trust Driver

Make sure your actions match your words
Self disclose to build trust
Avoid bias while detecting trustworthiness

4. Team Trust

Build team trust by extending trust
Prepare for inclusive hybrid team meetings
Structure hybrid meetings to build trust

5. Lost Trust

How to manage a betrayal
Apologize and make it right

Conclusion

Evolve with the shifting workplace

Taught by

Brenda Bailey-Hughes

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