YoVDO

Building Trust

Offered By: LinkedIn Learning

Tags

Trust Building Courses Communication Skills Courses Conflict Resolution Courses Empathy Courses Team Management Courses Professional Relationships Courses

Course Description

Overview

Learn how to build trust to enhance and deepen your work relationships.

Syllabus

Introduction
  • Why trust matters more than ever
  • Trust drivers: Competency, empathy, and authenticity
1. Competency: A Trust Driver
  • Be results focused
2. Empathy: A Trust Driver
  • Convey your warmth and concern
  • Listen and empathize
  • Be intentional about touching base
  • Assume positive intent
3. Authenticity: A Trust Driver
  • Make sure your actions match your words
  • Self disclose to build trust
  • Avoid bias while detecting trustworthiness
4. Team Trust
  • Build team trust by extending trust
  • Prepare for inclusive hybrid team meetings
  • Structure hybrid meetings to build trust
5. Lost Trust
  • How to manage a betrayal
  • Apologize and make it right
Conclusion
  • Evolve with the shifting workplace

Taught by

Brenda Bailey-Hughes

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