Building Rapport with Customers

In this course, learn how to effectively build rapport with your customers across channels and in all industry types.

Introduction

• Why rapport really matters

1. Simple Ways to Build Rapport with Customers

• Build rapport with your customers in six seconds or less
• Validate your customer's experience

2. Techniques for Maintaining Rapport with Your Customers

• Pace your customers to build agreement and rapport
• Speak in complete sentences with your customers
• End customer interactions with a fond farewell

3. How to Build Rapport in Specific Customer Interactions

• Create rapport in customer emails
• Create rapport in a live customer chat interaction
• Use rapport to disarm angry customers
• Use rapport to get customers to accept bad news

Conclusion

• Practice building rapport with customers