YoVDO

Building Rapport with Customers

Offered By: LinkedIn Learning

Tags

Customer Service Courses Communication Skills Courses Conflict Resolution Courses

Course Description

Overview

In this course, learn how to effectively build rapport with your customers across channels and in all industry types.

Syllabus

Introduction
  • Why rapport really matters
1. Simple Ways to Build Rapport with Customers
  • Build rapport with your customers in six seconds or less
  • Validate your customer's experience
2. Techniques for Maintaining Rapport with Your Customers
  • Pace your customers to build agreement and rapport
  • Speak in complete sentences with your customers
  • End customer interactions with a fond farewell
3. How to Build Rapport in Specific Customer Interactions
  • Create rapport in customer emails
  • Create rapport in a live customer chat interaction
  • Use rapport to disarm angry customers
  • Use rapport to get customers to accept bad news
Conclusion
  • Practice building rapport with customers

Taught by

Myra Golden

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